FAQ

Everything about ordering, delivery times, refunds and how a transfer is carried out. If your question is not here, write to us and we reply within 1 business day.

What exactly am I buying?

A name transfer service. Our team coordinates the release of the username you ordered and assists you until it is set on your account. You are not buying an account, followers or any other property belonging to a platform.

How long does delivery take?

Your transfer instructions are e-mailed within 1 business day of payment, and the transfer is completed within 3 business days of payment. We work Monday to Friday. Nothing is shipped: delivery is entirely digital, so there are no delivery charges.

Which platforms do you cover?

Instagram, TikTok, Telegram, Snapchat, Twitter/X and Discord. Every listing states the app the name belongs to.

Do you ever ask for my password?

Never. We coordinate the timing of the release and guide you through the steps. We never ask for your password and you keep control of your account throughout.

What happens if the transfer cannot be completed?

You are refunded in full. Refunds are issued to the original payment method and are processed within 5 to 7 business days of us confirming the order cannot be completed.

Can I change my mind after ordering?

Yes. You have 14 days from the day of purchase to withdraw. If you ask us to start the transfer inside that period and the transfer is then completed, the right of withdrawal ends once the service has been fully performed, which is the standard rule for services in the European Union. The full text is on our refund policy page.

How do I pay?

By card through Shopify Payments for any listing up to €99,98, and in crypto (ETH or USDC on Ethereum, SOL or USDC on Solana, or XMR on Monero) for any listing. Listings above €99,98 are settled in crypto only, which is stated on the listing itself. The price is the same either way.

How do I follow my order?

Use the track order page, or write to us with your order number. We answer within 1 business day, monday to friday, 9:00 to 18:00 (cet).

Still stuck?

E-mail: contact@shopyourhandle.com
Phone: +33 7 76 89 80 75
Opening hours: Monday to Friday, 9:00 to 18:00 (CET)
Postal address: OZDER Samet, trading as ShopYourHandle, 18 avenue de Hollande, 68110 Illzach, France

We answer every message within 1 business day.