Track your order

Every order is followed by hand, so tracking it means talking to us. It is quick.

Your order status e-mail

When you pay, Shopify sends you an order confirmation containing a status link for that order. Opening that link shows the current state of the order at any time. If you cannot find the e-mail, check your spam folder first.

Where your order stands

• Paid: the listing is reserved for you and taken off sale.
• Instructions sent: within 1 business day of payment you receive the transfer guide and we agree a window with you.
• Transfer completed: within 3 business days of payment, the name is set on your account and you confirm by e-mail.

Ask us directly

Send your order number to contact@shopyourhandle.com or call +33 7 76 89 80 75, Monday to Friday, 9:00 to 18:00 (CET). We answer within 1 business day.